Refund & Return Policy – Sparkle Jewel Store

At Sparkle Jewel Store, customer satisfaction is our top priority.
If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition
  • The item must include all original packaging, tags, and accessories
  • A return request must be made within 7 days of receiving your order

Non-returnable items:

  • Earrings (for hygiene reasons)
  • Items purchased on clearance or final sale
  • Customized or personalized items

2. Return Process

To request a return, please contact us:

📧 Email: support@sparklejewelstore.com
📞 Phone: +1 57 1694 9551

Once your return is approved:

  1. We will provide the return address and shipping instructions
  2. You must ship the item back within 7 days of approval
  3. You are responsible for return shipping costs unless the item is damaged or defective

3. Damaged or Defective Items

If you received a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Send photos or videos as proof
  • We will replace the item or issue a refund at no additional cost

4. Refunds

After we receive and inspect your returned item:

  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable, except in cases of incorrect or damaged items

5. Order Cancellation

You may cancel your order within 12 hours of placing it.

Orders that have already shipped cannot be canceled.
You may request a return after receiving the item.

6. Exchanges

We currently offer exchanges only for:

  • Damaged items
  • Wrong items
  • Size/style issues (if stock is available)

To start an exchange, contact support.

7. Late or Missing Refunds

If your refund is delayed:

  1. Check your bank or payment account
  2. Contact your bank or credit card provider
  3. If you still need help, email us at support@sparklejewelstore.com

8. Contact Us

If you have questions about our Return & Refund Policy, reach us anytime:

Sparkle Jewel Store
📧 Email: support@sparklejewelstore.com
📞 Phone: +1 57 1694 9551
📍 Address: 7502 Tendring Trl, Manassas, Virginia, 20111, United States