Shipping Policy – Sparkle Jewel Store

Thank you for shopping at Sparkle Jewel Store.
This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within:

  • 1–3 business days (Monday–Friday)
  • Orders placed on weekends or holidays are processed the next business day

During high-demand seasons, processing may take slightly longer.

2. Shipping Times

We offer reliable worldwide shipping.
Estimated delivery times are:

United States

  • Standard Shipping: 5–9 business days
  • Express Shipping: 3–5 business days

International Shipping

  • Standard: 7–15 business days
  • Express: 5–10 business days

Delivery times may vary depending on location, customs checks, or unforeseen delays.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination
  • Weight of the package
  • Shipping method selected

We occasionally offer free shipping promotions.

4. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email
  • Your tracking number
  • A direct link to track your package online

Tracking updates may take 24–48 hours to appear.

5. Wrong Address Disclaimer

If you entered an incorrect or incomplete address:

  • Contact us immediately at support@sparklejewelstore.com
  • We cannot change the address once the order has shipped
  • Sparkle Jewel Store is not responsible for lost packages due to wrong address input

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs fees
  • Import taxes
  • Duties

These charges are not included in our product prices and must be paid by the customer.

We are not responsible for delays caused by customs.

7. Lost or Delayed Packages

If your package is delayed:

  • Check tracking details
  • Contact the shipping carrier
  • Reach out to us if you need further help

If a package is lost in transit:

  • We will investigate with the carrier
  • We may offer a replacement or store credit depending on the situation

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours
  • Provide photos/videos of the damage
  • We will replace the item or issue a refund at no extra cost

9. Contact Us

If you have questions regarding shipping, feel free to contact us:

Sparkle Jewel Store
📧 Email: support@sparklejewelstore.com
📞 Phone: +1 57 1694 9551
📍 Address: 7502 Tendring Trl, Manassas, Virginia, 20111, United States